WYK app support

For help with your WYK account, community access or a safety concern, email hello@whoyou-know.com.

Include your username, the issue and your app version if known. Never send your password, verification code or payment-card details.

Sign-in and password recovery

Use the password recovery option on the sign-in screen. Check your spam folder if your email does not arrive. If you still cannot access your account, contact support using your registered email address where possible.

Report content or block a member

Use the message menu or listing options to report a concern. You can also block a member in the app. For a concern you cannot report in the app, email support with the username and enough detail to identify the content. Do not forward illegal images or recordings.

Reports are handled by Oliver Roby on behalf of 1YELIR LTD. To appeal a moderation decision, email support with the relevant details.

WYK is not an emergency service. If someone is in immediate danger, contact your local emergency services.

Your information and account deletion

Open You in the app to export your account data or delete your account. Deletion requires your password. If you cannot sign in, contact support; we will need to verify account ownership before handling an account request.

Listings and Shop orders

Member listings connect independent buyers and sellers. WYK does not process those payments or provide buyer protection. The separate WYK Shop has its own checkout, delivery and returns terms.

1YELIR LTD · Company number 15845395
555 Smithdown Road, Liverpool, Merseyside, England, L15 5AF
hello@whoyou-know.com

Shop policies

These policies apply to orders from the separate WYK Shop:

• Privacy policy